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Доступ к параметрам безопасности: Перейдите в раздел ‘Безопасность’.

Иногда бывают проблемы с выплатами, но виноват обычно медленный банк.

We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

After more than two weeks and over ten failed withdrawal attempts, the casino finally approved his request and he received his money. The issue had been resolved and the complaint had been closed.

The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved.

The player from Germany won a larger amount at Bruno Casino and faced a refusal of payout despite submitting the requested documents multiple times. The player confirmed that after verifying the documents, the payout was successfully processed.

The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.

He also mentioned that the issue had affected other players on the site. After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked the complaint as 'resolved' in our system.

Сайт определит, что вы пытаетесь войти из России, равным образом самостоятельно перенаправит вас повсечастно текущее рабочее зеркало – искать зеркало самостоятельно, к счастью, не достаточно.

In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

After some confusion about the refund process, the player had confirmed that he received the refund as a combined payment with another dispute. The issue had been resolved successfully with the player receiving his funds, leading to the closure of the complaint.

We are very sorry to hear that тут you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.

We recommended the player contact the payment provider for investigation. Eventually, the player confirmed that the money arrived in the casino account within the expected timeframe, and the complaint was marked as resolved.

The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.